Lipie Augusto de Alcântara Souza

About me

Professional experience

1. 

   May 2026 – Present

   Allianz Technology

   AI / Automation Scrum Master

   Remote · global

   • Scrum Master for AI and Automation squads, facilitating agile ceremonies, delivery flow and impediment removal.
   • Working within Allianz's global technology arm, bridging technical teams and business goals.

   May 2026 – Present

   Allianz Technology

   AI / Automation Scrum Master

   Remote · global

   • Scrum Master for AI and Automation squads, facilitating agile ceremonies, delivery flow and impediment removal.
   • Working within Allianz's global technology arm, bridging technical teams and business goals.

   
2. 

   May 2025 – May 2026

   Unimed-BH

   AI & Emerging Technologies Coordinator

   Belo Horizonte, Brazil

   • Led the AI & New Technologies team (data scientists, AI specialists, developers and designers), owning the cooperative's full AI product portfolio.
   • Delivered copilots and agents with proven ROI (break-even under 12 months) and real-time access to clinical and operational data.
   • Designed and shipped multi-agent architectures (LangGraph), RAG pipelines with function calling and ML models integrated with the corporate Data Lake.
   • Ran AI due diligence on startups within Unimed's innovation hub.
   

   May 2025 – May 2026

   Unimed-BH

   AI & Emerging Technologies Coordinator

   Belo Horizonte, Brazil

   • Led the AI & New Technologies team (data scientists, AI specialists, developers and designers), owning the cooperative's full AI product portfolio.
   • Delivered copilots and agents with proven ROI (break-even under 12 months) and real-time access to clinical and operational data.
   • Designed and shipped multi-agent architectures (LangGraph), RAG pipelines with function calling and ML models integrated with the corporate Data Lake.
   • Ran AI due diligence on startups within Unimed's innovation hub.
3. 

   Oct 2023 – Nov 2024

   TRINCA

   Technical Product Manager · via Al Qantara Consulting

   Porto Alegre, Brazil

   • TPM for the Broker Platform squad in a large-scale digital transformation program for a major French multinational insurer.
   • Reprioritized and articulated the product roadmap with internal and external stakeholders; led discovery to mitigate risks and restructure legacy microservices and data layers.
   • Defined the TO-BE architecture, facilitated design reviews and established product metrics aligned with delivery cadence.

   Oct 2023 – Nov 2024

   TRINCA

   Technical Product Manager · via Al Qantara Consulting

   Porto Alegre, Brazil

   • TPM for the Broker Platform squad in a large-scale digital transformation program for a major French multinational insurer.
   • Reprioritized and articulated the product roadmap with internal and external stakeholders; led discovery to mitigate risks and restructure legacy microservices and data layers.
   • Defined the TO-BE architecture, facilitated design reviews and established product metrics aligned with delivery cadence.

   
4. 

   Sep 2021 – Jan 2023

   Take Blip

   Product Manager · Research & Development

   Belo Horizonte, Brazil

   • R&D PM on a squad focused on product-market fit for conversational AI products targeting SMBs.
   • Led discovery, opportunity mapping, hypothesis validation experiments and go-to-market strategy with Market Intelligence, Data and Product Marketing teams.
   

   Sep 2021 – Jan 2023

   Take Blip

   Product Manager · Research & Development

   Belo Horizonte, Brazil

   • R&D PM on a squad focused on product-market fit for conversational AI products targeting SMBs.
   • Led discovery, opportunity mapping, hypothesis validation experiments and go-to-market strategy with Market Intelligence, Data and Product Marketing teams.
5. 

   Feb 2017 – Sep 2021

   MRV Engenharia

   Squad Leader / IT Project Manager

   Belo Horizonte, Brazil

   • Led the Finance and CRM squads within MRV's digital housing platform, built on Azure (cloud + on-premises), Docker and Kubernetes.
   • Co-led initiatives that reduced Call Center volume by 21% YoY (2019 vs 2020) and digitalized 100% of debt renegotiations.
   • Managed the 'Optimal Pricing' AI team: an ML risk-scoring model using customer profiles, property data and regional demographic indicators.

   Feb 2017 – Sep 2021

   MRV Engenharia

   Squad Leader / IT Project Manager

   Belo Horizonte, Brazil

   • Led the Finance and CRM squads within MRV's digital housing platform, built on Azure (cloud + on-premises), Docker and Kubernetes.
   • Co-led initiatives that reduced Call Center volume by 21% YoY (2019 vs 2020) and digitalized 100% of debt renegotiations.
   • Managed the 'Optimal Pricing' AI team: an ML risk-scoring model using customer profiles, property data and regional demographic indicators.

   

Credentials

Certifications, badges and complementary training.

Education

2010–2016

CEFET-MG

BSc, Computer Engineering

The Computer Engineering program at the Federal Center for Technological Education of Minas Gerais scored 5 in ENADE 2015 for Infrastructure and Faculty.

2015–2016

Utrecht University

Exchange MSc, Business Informatics

Software Architecture, Software Product Management, Knowledge Management, Business Intelligence and ICT Entrepreneurship. Founded in 1636, ranked among the world's TOP 100 by the Academic Ranking of World Universities.

2018–2020

Fundação Dom Cabral

Specialization in People Management

A management specialization program that combines theoretical foundations with hands-on activities based on real corporate scenarios.